Now Live for South African Pharmacies

Your patient left with
30 days of medication.
They took 22.

AdherenceIntelligence automatically closes the gap between dispense and return — protecting your patient's health and your pharmacy's revenue. Without changing the way you work.

7.4 Scripts filled per patient/year
4.6 months Average patient goes without medication
+20% Improvement in adherence on the programme
R444k Additional annual revenue · 500 patients
The Reality Every Pharmacist Knows

You dispense. They disappear.

Chronic patients are motivated — at first. Life, cost, side effects, and forgetfulness chip away at their commitment. By month four, many have quietly stopped. You only find out when they don't return.

The tragedy is not that patients are irresponsible. It's that no one is consistently reminding them that their medication is their lifeline — and that their pharmacist is their partner.

7.4
months per year
The average chronic patient fills their prescription
only 7.4 times per year — leaving 4.6 months uncovered
The Adherence Gap — Visualised
Current adherence  ·  7.4 / 12 months
7.4 scripts  ·  62%
With AdherenceIntelligence  ·  8.88 / 12 months
8.88 scripts  ·  74%
Optimal adherence  ·  12 / 12 months
12 scripts  ·  100% target
How It Works

Three steps. Zero disruption.

AdherenceIntelligence runs quietly in the background of your existing workflow. Your dispensing software stays exactly as it is.

01
💊

Enrol at the Counter

When a patient receives their chronic script, your staff enrols them in 30 seconds. Name and mobile number. That's it. The system takes over from there.

02
📱

Automated 2-Way Engagement

Patients receive personalised refill reminders and disease awareness messages via WhatsApp or SMS. They can reply, confirm their collection, ask questions — or opt out at any time.

03
📈

Patient Returns. Revenue Grows.

The patient stays on track. Your repeat prescription rate improves. You become their trusted healthcare partner — not just their dispenser. The cycle compounds every month.

🔗
AdherenceIntelligence complements — never competes with — your dispensing software. It is an engagement layer that sits alongside your existing system. No data migration. No retraining. No switching. Compatible with all South African pharmacy dispensing platforms.
The Patient Journey

What your patient experiences — automatically.

From the moment a script is dispensed to the moment they return for their refill, AdherenceIntelligence keeps your patient connected, informed, and cared for.

Day 0 — Prescription Dispensed
Patient enrolled at the counter
30-second enrolment. Patient receives a welcome message and opts in to the programme. Their privacy is protected — they can opt out at any time.
📍 City Pharmacy
Hi Nomsa 👋 Welcome to the City Pharmacy Care Programme! You'll receive helpful reminders about your monthly refills and health tips from us. Reply STOP anytime to opt out. We're here for you. 💙
Day 14 — Mid-Cycle
Disease awareness message
Not a sales message. A genuine health insight relevant to their condition. Your pharmacy's name is on it — building trust and positioning you as a partner in their health.
💛 Health Tip · City Pharmacy
Did you know? Small lifestyle changes — like a 20-minute walk three times a week — can significantly support your treatment. Your medication works best when you do. See you soon for your refill! 🌿
Day 21 — Refill Reminder
Two-way refill reminder
Patient receives a personalised reminder 7 days before their refill is due. They can confirm, reschedule, or ask a question — directly back to your pharmacy.
📍 City Pharmacy
Hi Nomsa, your chronic medication refill at City Pharmacy is due in 7 days 💊 We'll have everything ready for you. Reply YES to confirm your collection or call us on 021 555 0123. Looking forward to seeing you! 😊
Day 21 — Patient Replies
Confirmation received
Nomsa
YES please. I'll be there Thursday 👍
Day 28 — Refill Day
Collection day message
A gentle nudge on the day their script is due. No pressure — just a warm, professional reminder that you're ready for them.
📍 City Pharmacy
Good morning Nomsa! 🌅 Today is your refill day. Your medication is ready and waiting. We're open 08:00–18:00. See you today! — City Pharmacy Team 💊
Day 28 — Patient Collects ✓
Cycle completes. Cycle begins again.
Patient collects their medication. Adherence secured. Revenue earned. The 30-day journey restarts automatically — no manual input required.
09:41 City Pharmacy 💬
City Pharmacy
Hi Nomsa 👋 Welcome to our Care Programme! You'll receive helpful refill reminders and health tips. Reply STOP anytime to opt out. 💙
09:41 ✓✓
Thanks! That's great 😊
09:43 ✓
City Pharmacy · Health Tip
💛 Did you know? A 20-min walk three times a week significantly supports your treatment. Your medication works best when you stay active! 🌿
Day 14 · 10:00 ✓✓
City Pharmacy
Hi Nomsa 💊 Your refill is due in 7 days. We'll have everything ready. Reply YES to confirm or call 021 555 0123. See you soon!
Day 21 · 08:30 ✓✓
YES 👍 Thursday works for me
08:47 ✓
City Pharmacy
Good morning Nomsa! 🌅 Today is your refill day. Your medication is ready. We're open 08:00–18:00. See you today! 💊
Day 28 · 08:00 ✓✓
On my way! 🚶‍♀️
08:15 ✓
Live patient messages — automatically sent
The Financial Case

500 patients.
No new marketing spend.

This is revenue you have already earned — from patients already in your database. AdherenceIntelligence brings them back.

R0
Additional annual revenue from 500 chronic patients
Today — Without the Programme
7.4
scripts per patient per year
(industry average)
500 patients × 7.4 × R600
= R2,220,000 / year
R185,000 / month
With AdherenceIntelligence
+20% adherence improvement
740
additional scripts recovered
per year from existing patients
740 scripts × R600
= R444,000 recovered
R37,000 per month
On the Programme
8.88
scripts per patient per year
(with adherence programme)
500 patients × 8.88 × R600
= R2,664,000 / year
R222,000 / month
500
Chronic patients
×
1.48
Extra scripts/patient/year
×
R600
Avg script value
=
R444,000
Additional annual revenue
Without a single new patient. Without changing your dispensing software. Without adding to your workload.
Condition Coverage

Built for South Africa's chronic disease burden.

AdherenceIntelligence delivers condition-specific disease awareness content — not generic health tips. Your patients receive relevant, medically appropriate information matched to their treatment.

Hypertension
Type 2 Diabetes
HIV / ARVs
Asthma & COPD
Epilepsy
Mental Health
Thyroid Conditions
Cardiovascular
Cholesterol
Osteoporosis
Tuberculosis
+ More
Before You Ask

We know what you're thinking.

Every pharmacist who sees this programme asks the same four questions. Here are the honest answers.

Will this change the way I work?
No. AdherenceIntelligence runs in the background. Enrolment takes 30 seconds at the counter. After that, the system manages every reminder, every message, every follow-up — automatically. Your team keeps working exactly as they do today.
Does it compete with my dispensing software?
Never. Your dispensing software handles dispensing. AdherenceIntelligence handles patient engagement. They are completely separate layers. No data conflicts, no switching, no disruption to your existing system.
What if a patient doesn't want to receive messages?
Patients opt in voluntarily at enrolment and can opt out at any time by replying STOP. The programme is fully POPIA compliant. Patient data is never shared with third parties. You stay in control.
Will my patients actually respond?
Personalised, relevant health messages from a trusted pharmacy achieve significantly higher engagement than generic marketing. Patients on chronic treatment are motivated to stay healthy — they just need a consistent, caring nudge. This is that nudge.
🔒
POPIA CompliantFull data privacy protection
📱
2-Way MessagingWhatsApp & SMS
🔗
System AgnosticWorks with any dispensing software
30-Second EnrolmentNo retraining required
🇿🇦
Built for South AfricaLocal chronic disease focus
R444,000 more per year.
Healthier patients.
The same workflow.

Start with your first 50 patients — free. No commitment, no risk. See the difference within 30 days.

No credit card required  ·  POPIA compliant  ·  South African support team